Office 365 and Total Access Emailer

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Joelw

• May 01, 2017 17:49

I'm using Total Access Emailer for 2016. We also use Office 365 for email (all cloud based - we have no servers.) I'm able to add a connector in Exchange Online for my static IP address on my machine, however, Microsoft states that in addition to that, the domain the mail is coming from must be an accepted domain. When I try to add my IP address to the list of Accepted domains it rejects it as it must be a named domain. We purchased TAE 2016 and migrated to Office 365 based on the documentation that said they would work together, but despite submitting a support ticket, I've gotten no answers on how to set this up, nor is there any clear documentation. At this point I feel we were duped into believing these two products work together - and depending on your configuration, it appears that they do not. This is incredibly frustrating.

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  Darryl Rowe

  • April 27, 2018 02:43

  Indeed. We haven't purchased it as of yet because my question is:

  How does Total Access Emailer work with Sender Policy Framework, Domain Keys Identified Mail and Domain Message Authentication Reporting? We had no problems last month in monitoring mode and are now in quarantine mode. We will probably switch to rejection mode in another couple of months.

  We have already seen a great decrease in BEC and other spoofed email.

  And, normally, in the past we hunted down email relays and terminated them....with extreme prejudice.

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  Joelw

  • April 27, 2018 14:59

  As an update, we never did get assistance from FMS in getting this setup correctly. It's clear there are too many variables in the equation for them to devote the resources to helping clients manage/address them all. That's fine. But they need to change their advertising to reflect that this product MAY work with your configuration in Access 2016. We abandoned using Access altogether and went to a web based system at a considerable cost. Would have been nice to skip trying to buy/use this product to solve our problem beforehand though. In full disclosure: FMS refunded our purchase price for Total Access Emailer.

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